Refund Policy
We are committed to ensuring our customers are 100% satisfied with their purchases. If you experience any issues with your product, please contact us immediately at contact@furnivale.com for assistance.
Refund Eligibility
You have the right to cancel your order within 30 days of receiving it. Once canceled, you have an additional 30 days to return the product. To qualify for a full refund, the product must be returned in its original condition and packaging. Contact us at contact@furnivale.com to initiate the return process.
Refund Process
- Inspection: After we receive your returned product, we will inspect it to ensure it meets the return conditions.
- Refund Issuance: Once the inspection is complete, we will issue your refund to the original payment method within 14 days.
- Return Shipping Costs: Customers are responsible for return shipping costs, which are approximately €9.95 per package.
Non-Returnable Items
Refunds cannot be issued for:
- Sealed products that have been opened
- Customized products made to the consumer’s specifications
- Personal items that cannot be returned due to their nature
Damaged or Incorrect Products
If you receive a damaged or incorrect product, contact us within 30 days at contact@furnivale.com with a photo of the defect. We will either replace the product or issue a full refund. For recurring defects, the purchase amount will be refunded.
Frequently Asked Questions
- Refund Timing: Refunds are processed within 14 days after the returned product is received and inspected.
- Return Shipping Costs: Customers are responsible for covering the return shipping costs.
- Contact Before Return: Yes, please contact us before returning a product to get the correct return address.
- Contact Information: You can email us at contact@furnivale.com. Our team is available Monday to Friday, 9:00 AM to 5:00 PM.